Returns & Exchanges

At FOCALLURE, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products to ensure your skin stays glowing and your mind at ease.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund back to your original payment method within 5-7 business days.