Frequently Asked Questions
Everything you need to know about your FOCALLURE beauty journey.
Are FOCALLURE products cruelty-free?
Yes, we are committed to ethical beauty. FOCALLURE does not test any of our finished products or ingredients on animals.
How long will it take to receive my order?
Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods depending on your shipping destination.
How can I check the status of my shipment?
Once your order is shipped, you can track it directly on our website using the 'Track Order' page or by clicking the link provided in your shipping confirmation email.
Are your products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.